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Posted by Ankur Girdhar on / November 10, 2015
Transition from Multi-Channel to Omnichannel Banking
MFS’ bastion of disruption has been built on two key principles of “Moving currency electronic” and “multi-channel”. MFS, in essence, is a “middleman” that doesn’t own anything – it simply[...]
Posted by Manoj Jain on / October 10, 2015
Upgrade from CRM to TRM to Increase Telecom Services Revenue
U.S. telecom industry spending is projected to reach $1.4 Trillion USD and global telecom spending will reach $5.6 Trillion USD in 2015, according to Plunkett Research. Worldwide, the VoIP service[...]
Posted by Dipak Patel on / September 10, 2015
Communication Journey: Wire to Wireless
During a discussion with one of my friends,I was left wondering how things have evolved radically for Enterprise communication, from desk landline phones to Mobile App based calling. Now, one[...]
Posted by Sumit Bose on / August 10, 2015
Can Dispute Management Lead to your Organization’s Growth?
Wholesale voice business and the disputes associated with it go hand in hand. Higher the volume of business, higher are the disputes. These disputes if not handled properly can eat[...]
Posted by Vikas Desai on / July 10, 2015
Unified Communications & Collaboration – The What and the Why….
Unified Communications and Collaboration (UC&C) is the integration of real-time applications such as video presence, IM, email, voice mail, fax, video conferencing, web collaboration and CRM. Through the integration of[...]
Posted by Ranjit Singh on / June 10, 2015
Simplifying Advanced Routing, Billing and Resource Management for Today’s Telecom Operators and Carriers
Agility, automation and enhanced operational efficiency are key to succeeding in the competitive and dynamic telecommunications marketplace. With billing, rating, routing, finance, deal, dispute and regulatory compliance, today’s telecom operators[...]
Posted by Sumit Bose on / April 10, 2015
The changing wholesale business model for Telco’s
According to a report “The future of International Wholesale” by Hot Telecom, the international wholesale traffic is steadily shifting from the larger operators/carrier to the smaller ones. Much of the wholesale traffic[...]
Posted by Dipak Patel on / March 10, 2015
Revolutionizing Communication within Education Institution– A Unique Value Proposition
Internet has become by far the most acceptable mode of communication for mankind, helping them to be connected with the world outside. Internet is now the elementary need for any[...]
Posted by Dipak Patel on / March 10, 2015
Top 5 risks in starting a VoIP Business that an Entrepreneur needs to take care of
VoIP (Voice Over Internet Protocol) is one emerging area of business that helps young and ambitious entrepreneurs to prove their mettle and get you rolling in no time. These entrepreneurs[...]
