New York, 25 March, 2022: Panamax Inc., a global digital financial solutions provider, today announced a strategic partnership with Enterprise Bot, a conversational AI provider for enterprises, to offer an integrated suite of AI and NLP powered conversational payments and banking solutions. This will help banks and financial service providers to drive consumer engagement and optimize operational costs.
Through this partnership, Panamax’s digital wallet, payments and banking platform, MobiFin, will integrate with Enterprise Bot’s Chatbot, Email bot and Voice Bot solutions to enable banks, telcos, enterprises, and financial service providers to transform consumer engagement and deliver a personalized consumer experience. The solution will provide an intuitive digital self-service channel for consumer on-boarding, payment and banking transactions, inquiries, and complaints, facilitating human-like interactions and delivering an enhanced experience.
Enterprise Bot solutions use advanced Natural Language Processing (NLP) to understand user requests and initiate automated contextual conversations to increase consumer engagement. They are smart enough to understand consumers’ intent, emotions and sentiments by analyzing their inputs and voice and modifying responses accordingly to create a positive impact. In case, the bot is unable to resolve the issue of the consumer, or if they get frustrated, it seamlessly diverts the consumer to an agent with complete context, so that the consumer does not have to repeat themselves. The bots support multiple global languages (including local dialects and accents), are deployable in under 4 weeks and do not require extensive technical knowledge to build.
Through integrated conversational bots, MobiFin platform will provide many benefits to banks and financial businesses. It will automate frequently asked queries and reduce manual effort of customer support staff, thus optimizing operational cost. Bots respond to the users instantly and are available 24/7, thus improving consumer satisfaction and retention.
Speaking on the partnership, Parag Agarwal, Chief Sales Officer, Panamax, said, “At Panamax, we are committed to leveraging technology to develop truly innovative digital financial solutions that suit the always-on, always-connected digital lifestyle of today’s consumers. Our partnership with Enterprise Bot is driving this objective by providing AI and NLP powered conversational payments and banking services to the digital age consumers. We will continue to push the boundaries of financial innovation and enable banks and financial service providers to deliver exceptional consumer experience.”
Nachiket Pathki, Chief Growth Officer of Enterprise Bot, added, “Banking and financial service providers tend to interact with customers across various touchpoints in the retail banking journey. Making sure customers receive information in real-time and resolve queries 24/7 enables banking institutions to become agile and nimble. We are confident that this partnership will help dozens of organizations solve these challenges without copious amounts of effort.”
Enterprise Bot is a User Interface (UI) based low-code platform that allows to build bot applications quickly by simple drag and drop actions. Menu changes in the conversational bots can also be done quickly through the UI.
Panamax’s MobiFin is a white-labelled digital financial platform that enables banks, telecom operators, financial service providers, and enterprises to offer convenient digital wallet, payments, and banking services to their consumers, swiftly catering to their evolving financial needs. With over a decade of experience, MobiFin is a pioneer and leader in digital payments and banking, powering over 45+ digital wallets, payments, and banking deployments in over 25+ countries.
About Panamax, Inc.
Panamax, Inc. offers Fintech solutions to Banking and Financial Institutions worldwide. With over 20 years, this New York-based IT solutions and services provider has been offering industry-leading solution – MobiFin Elite, a comprehensive Digital Financial Suite, that encompasses unmatched security, flexible configurability, true microservice architecture and cloud-enabled multi-tenant system. The Digital Financial Platform helps banks and financial firms to create solutions suitable for the constantly innovating financial marketplace. Security, scalability and omni-channel capability form the focus of this platform.
About Enterprise Bot
Enterprise Bot is enabling enterprises across the globe to provide an omnichannel experience to their customers by building AI-powered virtual assistants across chat, email and voice channels. Through Enterprise Bot’s unique technology, the overall customer experience is enhanced, while operational costs are reduced by up to 40%. Customers can deploy a fully-functional AI-powered chatbot in 24hrs without developer effort, resulting in ROI from Day 1. It operates as the only plug-and-play, enterprise-ready solution with omnichannel support and automated knowledge base maintenance. Enterprise Bot currently has diverse clients like Generali, Afterpay, LNER and employs 70 people between Switzerland and India. Follow Enterprise Bot on Twitter, on Linkedin, and visit the website.
