Telecom companies face frauds such as CLI manipulation, early answering, and unsolicited answers, which lead to higher PDDs and lower call quality. This is why they need test call generator solutions to effectively mitigate these challenges by simulating diverse call scenarios and detecting anomalies indicative of fraudulent behavior.
Panamax’s iMax TCG is a comprehensive quality assurance platform designed to streamline and smoothen the testing process. The platform’s call generator enables thorough testing under various real-life conditions, while the interactive and scheduled testing options facilitate efficient and organized quality checks.
The iMax TCG solution seamlessly integrates with our BillCall Billing for efficient financial management. Additionally, the comprehensive reports generated by iMax TCG offer valuable insights into test outcomes, helping organizations identify areas for improvement and make data-driven decisions.
- Assess supplier performance and cost-effective alternatives using business intelligence tools
- Constantly test suppliers in routing and test suppliers before routing with LCR routing
- Streamline trouble ticket verification with service desk integration
